Coaching Skills for Managers

Course Objectives

Describe and apply appropriately the basic principles of non-directive coaching.
Decide on an appropriate personal state for coaching and have a strategy which reliably achieves it.
Assess accurately the level of rapport and be able to use simple strategies to manage or increase rapport.
Define clear, consistent, situational thresholds for deciding the appropriate management style.
Set a framework for a coaching relationship which is suitable for building confidence and trust.
Identify and agree target behaviours for improving performance against team and business outcomes or best practice.
Observe targeted behaviours and provide evidence based non-directive and non-judgemental feedback.
Select useful and appropriate questions from a model based on GROW and well-formed outcomes to deliver powerful and effective coaching.
Develop a strategy for organising delivery of coaching using the key process elements